Cycle Express is an online South African Retail Company.
“We” or “our” refers to Cycle Express.
“You” and “use” refers to any user of this online store/website including any user who makes a purchase on the website (a “Buyer”).
Cycle Express reserves the right to edit these Terms and Conditions at any time. Your continued use of the online store/website following said changes will be considered acceptance of said change. The onus is on you to check the Terms & Conditions regularly.
All orders must be placed through the website and are subject to acceptance by Cycle Express. Cycle Express maintains the right to choose not to accept your order for any reason.
Should goods ordered not be available we will contact you and either cancel your order, replace the goods ordered with substitute items or give you a date at which time the goods will be available.
Please retain your original invoice for refunds or exchanges should either be required.
GOODS & PRICES
All details on goods including (but not limited to) prices and descriptions that appear on the online store were correct at the time when the information was loaded. The onus is on the buyer to check any received goods on arrival for faults.
Cycle Express maintains the right to adjust the price and specification of any item on the online store.
Reduced prices for sales and/or promotions will only be valid for the allocated time.
Prices on the online store include VAT.
ORDERING OF ITEMS
Orders will be delivered between 3 to 5 working days from date of payment. Remote areas may incur a delayed delivery service.
All orders will be delivered via a Courier Company nominated by Cycle Express. Cycle Express does not make use of the postage service unless otherwise agreed or specified.
When your order is dispatched, Cycle Express will send you a tracking number.
Should your order not arrive in the designated time, the onus is on the buyer to report this to Cycle Express so that we can follow up with the courier.
Should you order not be to your liking, it can be returned for a full refund or exchange.
The order must be returned within 7 working days of receipt of delivery.
Products that are purchased on ‘sale’ or ‘special’ will only be exchanged or refunded at the discretion of Cycle Express.
The order must be returned in its original undamaged packaging.
The buyer is to cover all courier costs to any Return or Exchange via the online store.
The buyer is advised to use a reputable courier company and obtain a tracking number as Cycle Express will only credit or exchange an item if we have physically received it.
Please include all printed email correspondence in the return shipment.
There may be a small handling fee charged. This fee will be at the discretion of Cycle Express and will not exceed 10% of the invoice value.
FAULTY ITEMS AND ERRORS
If the products ordered from Cycle Express are damaged and/or faulty please ensure you email Cycle Express immediately with your concerns.
All items purchased from the Cycle Express online store carry a warranty. Please note that the warranty only covers manufacturing faults and defects, and does not cover damage caused by normal wear and tear or abuse.
Should the goods need to be returned due to damage and/or fault, Cycle Express will cover the return shipping costs.
If Cycle Express has made an error by sending incorrect items that do not match your original online invoice we will exchange these items for you immediately.
Please note that items must be in their original undamaged packaging.
Cycle Express needs to be informed of the error in writing within 7 working days of receipt of delivery.
Items must be returned unused.
CANCELLING OF ORDERS
The buyer is entitled to cancel his/her order within 7 days of ordering. Please inform Cycle Express in writing of the order cancellation within the prescribed time frame.
If the order has already been dispatched, Cycle Express will deduct return shipping fees from the original order and refund the client accordingly.
Cycle Express utilizes a reputable Courier Company and charge a once off shipping fee of R180. This fee covers all major centers and most outlying areas. Cycle Express reserves the right to charge additional shipping costs and will notify the buyer before dispatching if this is applicable.
Shipping is free for all purchases over R800.
INSURANCE ON SHIPPING
Cycle Express advises you to take out the available optional insurance at a cost of R30 per R1000 cover.
Should you choose not take out the optional insurance, Cycle Express will not be held accountable for any loss and/or damage to your order during the shipping process.
Cycle Express accepts payment via Credit Card or Electronic Transfer.
All Credit Card payments are handled by PayFast.
PayFast is a secure and independent payment gateway. Your details are secure and remain private.
Cycle Express, nor its staff, has access to your Credit Card details. These are stored with PayFast.
When paying by means of electronic transfer, Cycle Express will only process your order on receipt of confirmation of payment.
All registrations at Cycle Express require you to provide us with your name, e-mail address, billing address, delivery address and contact telephone number. This information is essential for the processing of your order and to keep you posted regarding the status of your order. Your details will be kept in the strictest of confidence by Cycle Express and not sold or made known to third parties.
Cycle Express will also make use of this contact information provided to inform you of specials or sales on offer, unless you would prefer otherwise, in which case you may unsubscribe from our mailing list at your convenience.
Credit Card Security
All payments by means of Credit Card require you to provide Cycle Express with your billing address, your card type (Master Card, VISA, etc.), credit card number, cardholder’s name, expiry date and CVV2 number (last 3 digits on the back of your card).
Cycle Express uses an independent and secure payment portal called PayFast to ensure safe, secure and swift on-line payment transactions. Your details are secure and remain private. Cycle Express, nor its staff, has access to your Credit Card details. These are stored with PayFast.
Please note that Cycle Express might have to phone you for additional details in the interest of Credit Card payment security.
Changes and Amendments
Cycle Express reserves the right to make changes to these “Terms and Conditions” from time to time.